1- Cancellation by the customer before the start of the stay
All cancellations must be sent by email to the owner.
- If the cancellation occurs more than 48 hours before the start of the stay : the deposit will be returned to the customer
- If the cancellation occurs less than 48 hours before the start of the stay : the deposit remains with the owner who reserves the right to claim the balance of the stay.
- If the client does not appear before 8 p.m. on the scheduled day, the reservation becomes void and the owner can use his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the stay.
2- Shortened stay – Cancellation during the stay
In the event of a shortened stay, the price corresponding to the total cost of accommodation remains fully acquired by the owner.
3- Cancellation by the owner
If the owner cancels the stay before the arrival date, he must inform the customer by email. The customer will be immediately reimbursed for the sums paid.